We’re here to help when you need advice, have concerns, or don’t know where to turn. The Patient Advice and Liaison Service (PALS) focuses on improving the service to NHS patients.

The service aims to:

1. advise and support patients, their families and carers
2. provide information on NHS services
3. listen to your concerns, suggestions or queries
4. help sort out problems quickly on your behalf
5. ensure that the PCT learns from the information gathered by PALS. 

The service is confidential. Please download our PALS leaflet or you can contact:

Sarah Jenkins
Patient Advice and Liaison Service Manager 
Freepost RSUS-ATZS-SSCA
NHS South Gloucestershire
8 Brook Office Park
Emersons Green
South Gloucestershire
BS16 7FL   

Tel: 0800 073 0907 (freephone)

Email pals@sglos-pct.nhs.uk 

Any personal data or information collected in relation to PALS and complaints is treated as strictly confidential and is only made available to people who are involved in an investigation. Information about the nature of a complaint is used anonymously to monitor quality of care and maybe followed up with the professional concerned where problems are identified.

Being Open is a set of principles, developed by the National Patient Safety Agency, that healthcare staff should use when communicating with patients, their families and carers following a patient safety incident in which the patient was harmed. Being Open supports a culture of openness, honesty and transparency. More information about these principles and who you can talk to is available on our Being Open page.